Courses

The Supporting Effective Communication e-learning module demonstrates – from the perspective of NDIS participants – what effective communication looks like, and how it supports choice and control.

Communication is key! This module introduces a range of strategies Support Workers can use to support people to express themselves. It outlines common communication aids and how to support someone to share their feedback or make a complaint.

This course covers 10 step-by-step manual handling techniques and common manual handling equipment as well as s the basics of manual handling principles and how to reduce the risk of injury when moving people or objects. It explores how the NDIS Code of Conduct applies to safety and choice when supporting people to move and takes a practical approach to risk assessment strategies, examining how building capacity and empowering the people we are supporting can deliver better outcomes for everyone.

We'll dip into ways to manage your time, stop the distractions and meet your billable hours target.

Phoenix Australia’s Trauma-Informed Care course has been developed by mental health clinical experts and informed by research, practice knowledge, and input from trauma survivors. Our course teaches the Principles of Trauma-Informed Care and how they can be applied to support wellbeing in your workplace.

If your job involves working with people who have or are likely to experience trauma or you are routinely exposed to objectionable materials, our flexible, self-paced online course will provide you with a framework to guide the development of healthy individual and work practices that will help you build workplace resilience. This course is designed to be suitable for people with no, or minimal, mental health skills training and does not require a previous qualification.